Warranty

All Timothy Harps instruments are guaranteed to be free of defects in materials or workmanship for five years from the date of purchase, and beyond at the luthier’s discretion.  This warranty does not cover the following:

    • Normal wear and tear on any part of the instrument.

    • Set-ups, lever regulation or regular maintenance.

    • Replacement of broken strings

    • Damage caused by accident, neglect, abuse, aging, fire, Acts of Nature, or extremes of
      temperature or humidity

    • Unauthorized repair or damage due to the use of improper strings (such as high-tension pedal harp strings).

    • Normal humidity cracks in the wood due to excessive dryness, especially in solid wood (unveneered) soundboards.

    • Slight ‘hairlines’ or movement of wood joints as they ‘settle in’ while the tree gets used to being
      a harp.

    • Damage that occurs during shipping (contact the shipper for a claim, as the harp’s always
      shipped fully insured).

    • Lack of merchantability, fitness for use or consequential damages due to of loss of use

    • Any defective instrument will be repaired or replaced, at the luthier’s discretion, free of charge.  Clients are responsible for any and all shipping expenses incurred in transporting harps to and from the luthier.

Order Cancellation Policy

Orders are confirmed by payment of a 25% deposit towards the purchase price of a specific harp.In the event of an order cancellation, this 25% deposit is  non-refundable.

Return Policy

In exceptional circumstances, Timothy Harps may agree to accept the return of an instrument.  For this to take place, the harp must be returned in pristine order to Timothy Harps within 30 days of purchase.   Upon verifying the harp’s condition, Timothy Harps will make that instrument available for resale.  Once the harp has been sold to a new client, a refund cheque will be issued to the original client for the full value of the harp less the non-refundable 25% deposit that was paid when the order was placed.

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